It is easy to update your HealthViva account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on HealthViva. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your reward points and your wishlist.

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order.

Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Order Cancelled: The order was cancelled.

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

Unfortunately, products listed as 'Sold Out' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

There are zero hidden charges when you make a purchase on HealthViva. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

There are zero hidden charges when you make a purchase on HealthViva. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You would be charged Rs 50 delivery charges if your order is less than Rs 500. Also a Rs 30 OR 50 COD charges are applicable if your COD purchase is less than Rs 500.

If you are not comfortable making an online payment on Healthviva.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online

The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 OR 50 COD charges are applicable if your order total is less than Rs 500

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the name and contact details of the person who would be receiving the COD order.

Please verify your order by giving us a missed call on 0124-4616414 from the number you have given as Cash On Delivery number in the payment options. In case you are unable to make this call, we will give you a call to confirm the order.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

The maximum order value for COD is Rd 10,000.

Rs 30 COD charges for orders under Rs 500.

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 2-4 business days

Debit Card 5-7 business days

Credit Card 7-21 business days

In case your order is not successful and HealthViva reward points has been deducted from your account we would proactively initiate refund within 3 days.

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on [email protected] or please give us a call with your order number for any clarification.

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

HealthViva's EMI payment option is available for ICICI and HDFC bank credit card holders only. You may choose to pay in 3, 6, 9 or,12 months installments.

The minimum order value to avail the EMI payment option is Rs. 4,000.

There is NO processing fee charged for availing HealthViva's EMI payment option.

EMI is not applicable for debit cards.

For any item which is priced at or over the EMI eligibility threshold of Rs. 4,000, the product page will automatically show a label that this item is eligible for EMI and also display a table with the EMI rates and amounts for that item across different EMI tenures and banks.

In case of cancellation or return, interest charged by the bank till that time will not be refundable under any circumstances. Partial cancellation is allowed.

EMI purchases need to be made on a single credit card and cannot be split across multiple cards

The Bank charges annual interest rates (as shown below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.

EMI plans / Interest charge

BANK	3 months	6 months	9 months	12 months
ICICI	13%	13%	13%	13%
HDFC	12%	12%	-	-

EMI monthly schedules begin from the next card billing statement post the transaction date as determined by your bank.

For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.

Example and Calculations

The table below shows a representative rendering of EMI plans for a Rs. 20,000 purchase on HealthViva paid using the EMI payment plan

Tenure	Purchase amount	Monthly Installment	Bank Interest Rate	Total Cost
3	Rs 20,000	Rs 6,800.44	12.00%	Rs 20,401.33
6	Rs 20,000	Rs 3,450.97	12.00%	Rs 20,705.80
9	Rs 20,000	Rs 2,344.32	13.00%	Rs 21,098.89
12	Rs 20,000	Rs 1,786.35	13.00%	Rs 21,436.15

How do I make a payment using HealthViva's credit card EMI option?

Once you've added the desired items into your cart, proceed to checkout as usual. Please note that the minimum order value to avail the EMI payment option is Rs. 4,000.

When prompted to choose a 'Payment Option', select '(EMI)'. Choose the bank and plan (3, 6, 9 or 12 months) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of installments, as per your credit card billing cycles.

Can I pay some down payment and remaining in EMI?

Sorry, currently we do not have the option of partial down payment and remaining in EMIs. When you opt for an EMI transaction, the entire price of the product is converted into an EMI (3, 6, 9, 12 months EMI etc. depending upon chosen option) and charged to your credit card in every billing cycle.

We ship certain heavy items such as treadmills, dumbbells etc. by ground couriers while other light items are shipped by air. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

We currently ship only within India and do not ship to any international location.

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner on our website www.healthviva.com. Online tracking usually goes live within 24-48 business hours post shipping.

The duration of dispatching an order depends on the type of order you have placed. Types of order are:

In-stock items (Items that we stock in our 4 warehouses across India: Gurgaon, Mumbai, Bangalore and Delhi): These items are dispatched the same or the next day of order placement.

JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.

Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders.

We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.

At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

We deliver an order free of cost at your doorstep for all orders above Rs 500. We bear all the Octroi/sales tax and there is no additional shipping charge that you have to pay at the time of the delivery.

However, if you order amount is less than Rs 500, a minimal shipping charge of Rs 50 is applicable.

Note: Certain additional procedures like state-wise taxes may apply to your order depending upon you order type, the utility of your order, the order size and the state/region the order is being delivered to.

Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don't fall under this, consider yourself lucky!!

Dispatch of heavy products take more than the expected time:

l. Firstly, the fulfillment of your order may require a certain road permit/declaration/inward form to be filled,which can either be downloaded from the respective state's sales tax website or one has to physically go to the nearest sales tax office to procure the above.

2. Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.)

3. The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order.

4. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.

5. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.

14 Day Return Policy

We offer you complete peace of mind while ordering at HealthViva - you can return all items within 14 days of receipt of goods.

If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

If an item is found defective, please get in touch with our customer care on [email protected] or call us on 0124-4616444 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Sports: Return policy is applicable only in case of issues with size of the apparel or footwear.

Diabetes: Products in this category are NOT eligible for return

Beauty: Returns will be considered for change of color requests

Home Devices: Products in this category are NOT eligible for return

Eye: If contact lenses are returned, they have to be returned in sealed boxes; opened or used lenses will not be accepted as returns. Lens solutions, lens cases are NOT eligible for returns

Personal Care: Adult Diapers, Women hygiene products (sanitary napkins, tampons, panty liners), Condoms, Ovulation Kits, Toothbrushes, Toothpastes etc. are NOT eligible for returns

Fitness Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.

Cycling: There is no return policy for any cycle unless it is damaged in transit.

Pet Care: Products in this category are NOT eligible for return unless damaged in transit.

Parenting: Ovulation Kits and Diapers are NOT eligible for returns

Following shall NOT be eligible for return or replacement:

1.Damages due to misuse of product

2.Incidental damage due to malfunctioning of product

3.Any consumable item which has been used or installed

4.Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer's warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override "Healthviva.com's 14 Day Returns Policy"

In case of any queries, please write to our customer care on [email protected] or call us on 0124-4616444

You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item through HealthViva Reach or through our courier partners like FEDEX, bluedart etc. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs.

Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

The expected timelines are as below:

• Net Banking 2-4 business days
• Debit Card 5-7 business days
• Credit Card 7-21 business days

Once you have requested the cancellation of item(s) in your order, HealthViva will complete the cancellation and initiate the refund, depending on your preference.

To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.

No two coupons can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer.

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.